Happy Holiday


Wishing you and the ones you love a Very Merry Christmas.

Comments

Post a Comment

Popular posts from this blog

The importance of Retail instock

In-stock is one of the most important factors in the customer experience in a big box retail environment. It is essential that stores keep their shelves well-stocked with the products customers need, as this creates an overall positive shopping experience and can lead to higher customer satisfaction and loyalty.   When customers come into a store expecting to find the items they need, it’s very frustrating when they can’t find them due to out-of-stock issues. This not only erodes brand trust but also leads to lost sales opportunities. According to research from Adobe, out of stock items account for 18% of abandonment rates during checkout on eCommerce websites and 13% of shoppers will abandon their shopping carts if an item they want is out of stock. Moreover, nearly half (45%) of consumers are unlikely or very unlikely to shop at a store again if they can’t find what they’re looking for due to inventory issues.   Fortunately, retailers are increasingly recognizing the importa...
Read more

What customers think is good service

In theory, the “tricks” to delivering awesome customer service are pretty straightforward: Empathy Appreciation Helpfulness Seems pretty easy, right? Just develop these three skills, and you'll be set. Sure, you can tune these by mastering the “thank you,” or by understanding how things like tone and word choice make a difference in support. But in practice, delighting customers isn't so straightforward -- what actually works doesn’t always reflect what most of us would assume. There are quite a few counterintuitive truths that can make or break how your customers feel about your service. Below are five surprising data points on what people really expect out of "good" customer service. 1) Should you start with the good news, or the bad news? It depends. How many times has someone asked you whether you want them to start with the good news or the bad news? It’s an old cliche, but it turns out that it actually does make a difference. And the or...
Read more

Delivering Personal Customer Service

Delivering personal customer service makes a huge difference. Here’s how to do it right. “Personal service” is the “synergy” of the customer support world. A buzzword used so often – by support agents, customers and marketers alike – that it’s lost meaning for many of us. Which is a damn shame, because personal service, when done right, is incredibly powerful. It can be the difference between a customer forgetting about you the minute their transaction is over, and that same person returning to become a loyal customer for life. But there’s a difference between saying that you deliver personal service (as so many companies do), and actually doing it. Today, I’m going to share what personal service really is, why it’s so important for your business, and actionable tips you and your team can use to start making your support more personal. The Value of Personal Service A few years ago, a survey by Genesys asked more t...
Read more