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The importance of Retail instock

In-stock is one of the most important factors in the customer experience in a big box retail environment. It is essential that stores keep their shelves well-stocked with the products customers need, as this creates an overall positive shopping experience and can lead to higher customer satisfaction and loyalty.   When customers come into a store expecting to find the items they need, it’s very frustrating when they can’t find them due to out-of-stock issues. This not only erodes brand trust but also leads to lost sales opportunities. According to research from Adobe, out of stock items account for 18% of abandonment rates during checkout on eCommerce websites and 13% of shoppers will abandon their shopping carts if an item they want is out of stock. Moreover, nearly half (45%) of consumers are unlikely or very unlikely to shop at a store again if they can’t find what they’re looking for due to inventory issues.   Fortunately, retailers are increasingly recognizing the importa...
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INTERVIEW GUIDE FOR MID

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INTERVIEW GUIDE FOR MID-LEVEL MANAGERS (Division Directors, Staff Directors, Branch Chiefs) 1. What factors, events, forces, reforms, changes in laws and regulations, have occurred in the past year or so, or are occurring, that might affect the work environment in your bureau/RO? (Please describe the nature of each factor: What IS the factor, when did it occur, and what has each entailed?) How about reorganization? . . . When was reorganization/streamlining begun in your work unit?_________ - What changes have occurred in your work unit as part of reorganization/ streamlining? - What is the nature/type of these changes? How about the Strategic Plan? . . . Tell me about its implementation in your division/office. 2. Do any other changes come to mind which have affected the work environment in your work unit? 3. Have you had high performance leadership training ?_ ______ When?_______ Followup training ?_ _______ When?_______________ If YES, plea...
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What customers think is good service

In theory, the “tricks” to delivering awesome customer service are pretty straightforward: Empathy Appreciation Helpfulness Seems pretty easy, right? Just develop these three skills, and you'll be set. Sure, you can tune these by mastering the “thank you,” or by understanding how things like tone and word choice make a difference in support. But in practice, delighting customers isn't so straightforward -- what actually works doesn’t always reflect what most of us would assume. There are quite a few counterintuitive truths that can make or break how your customers feel about your service. Below are five surprising data points on what people really expect out of "good" customer service. 1) Should you start with the good news, or the bad news? It depends. How many times has someone asked you whether you want them to start with the good news or the bad news? It’s an old cliche, but it turns out that it actually does make a difference. And the or...
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