Showing posts from 2023

Using AI For Retail Instocks

In-stock is one of the most important factors in the customer experience in a big box retail environment. It is essential that stores keep their shelves well-stocked with the products customers need, as this creates an overall positive shopping experience and can lead to higher customer satisfaction and loyalty.   When customers come into a store expecting to find the items they need, it’s very frustrating when they can’t find them due to out-of-stock issues. This not only erodes brand trust but also leads to lost sales opportunities. According to research from Adobe, out of stock items account for 18% of abandonment rates during checkout on eCommerce websites and 13% of shoppers will abandon their shopping carts if an item they want is out of stock. Moreover, nearly half (45%) of consumers are unlikely or very unlikely to shop at a store again if they can’t find what they’re looking for due to inventory issues.   Fortunately, retailers are increasingly recognizing the importance of ke

The Power of Positive Customer Service

The Power of Positive Customer Service As a customer, there’s nothing more frustrating than unsatisfactory customer service. On the other hand, there’s nothing more satisfying than when a business provides friendly, timely, and helpful customer service. When it comes to retail environments, customer service is key to creating a positive shopping experience. Let’s look at how retailers can create a positive customer service experience in their stores.     Be Proactive One of the best things that retailers can do to ensure positive customer service is to be proactive in their approach. This means being able to anticipate the needs of customers before they even ask for help. For example, if you notice that a customer has been browsing for an extended period of time without assistance and looks confused or lost, you should take initiative and offer assistance right away. By actively engaging with customers in this way, you will be sending them the message that your store values their busin