Using AI For Retail Instocks

In-stock is one of the most important factors in the customer experience in a big box retail environment. It is essential that stores keep their shelves well-stocked with the products customers need, as this creates an overall positive shopping experience and can lead to higher customer satisfaction and loyalty.   When customers come into a store expecting to find the items they need, it’s very frustrating when they can’t find them due to out-of-stock issues. This not only erodes brand trust but also leads to lost sales opportunities. According to research from Adobe, out of stock items account for 18% of abandonment rates during checkout on eCommerce websites and 13% of shoppers will abandon their shopping carts if an item they want is out of stock. Moreover, nearly half (45%) of consumers are unlikely or very unlikely to shop at a store again if they can’t find what they’re looking for due to inventory issues.   Fortunately, retailers are increasingly recognizing the importance of ke

The Power of Positive Customer Service

The Power of Positive Customer Service As a customer, there’s nothing more frustrating than unsatisfactory customer service. On the other hand, there’s nothing more satisfying than when a business provides friendly, timely, and helpful customer service. When it comes to retail environments, customer service is key to creating a positive shopping experience. Let’s look at how retailers can create a positive customer service experience in their stores.     Be Proactive One of the best things that retailers can do to ensure positive customer service is to be proactive in their approach. This means being able to anticipate the needs of customers before they even ask for help. For example, if you notice that a customer has been browsing for an extended period of time without assistance and looks confused or lost, you should take initiative and offer assistance right away. By actively engaging with customers in this way, you will be sending them the message that your store values their busin

What customers think is good service

In theory, the “tricks” to delivering awesome customer service are pretty straightforward: Empathy Appreciation Helpfulness Seems pretty easy, right? Just develop these three skills, and you'll be set. Sure, you can tune these by mastering the “thank you,” or by understanding how things like tone and word choice make a difference in support. But in practice, delighting customers isn't so straightforward -- what actually works doesn’t always reflect what most of us would assume. There are quite a few counterintuitive truths that can make or break how your customers feel about your service. Below are five surprising data points on what people really expect out of "good" customer service. 1) Should you start with the good news, or the bad news? It depends. How many times has someone asked you whether you want them to start with the good news or the bad news? It’s an old cliche, but it turns out that it actually does make a difference. And the order you choose ca

Delivering Personal Customer Service

Delivering personal customer service makes a huge difference. Here’s how to do it right. “Personal service” is the “synergy” of the customer support world. A buzzword used so often – by support agents, customers and marketers alike – that it’s lost meaning for many of us. Which is a damn shame, because personal service, when done right, is incredibly powerful. It can be the difference between a customer forgetting about you the minute their transaction is over, and that same person returning to become a loyal customer for life. But there’s a difference between saying that you deliver personal service (as so many companies do), and actually doing it. Today, I’m going to share what personal service really is, why it’s so important for your business, and actionable tips you and your team can use to start making your support more personal. The Value of Personal Service A few years ago, a survey by Genesys asked more than 9,000 consumers about what mattered to them most when it came

Ace your Interview

Congratulations; your hard work has paid off, and you have secured an interview. The interview is extremely critical given employers and recruiters use your presentation to make their final decision. Despite the growing discomfort in today’s job market, this remains true. Preparing for the Interview Enter an interview armed with a wealth of information on the company. When this is coupled with a solid understanding of how you can make a valuable contribution, you are automatically put at the front of the pack. Here are a few methods to ensure you stand out from the competition: Fully exhaust the Internet when researching the company’s reputation, financial status and recent developments. Reach out to your professional network for anyone who may have the inside scoop, and review annual reports and industry trade magazines to get all the facts. Review your resume again and familiarize yourself with the key points that you want to get across during the interview. It is very beneficial

The Immoral Minority: How the Republicans purposefully sabotaged the Recovery.

The Immoral Minority: How the Republicans purposefully sabotaged the Recovery.

33 Times

33 Times, Really? Last week, the House of Representatives, in a colossal waste of time, voted for the 33 rd time to repeal President Obama’s healthcare plan. Going into the vote, there was absolutely no question as to the result and its utter futility.  The Republicans voted for repeal, as they do every time, and the Democrats (with exception of the five who voted against the bill when it passed in the first place) voted against. The repeal effort will then go nowhere in the Democrat-controlled Senate. Even if it did; it would be vetoed by the president. Like so much in Washington these days, the exercise in the House had absolutely nothing to do with what the House is supposed to do, which is legislate.  It was pure political theater at its worst. Running a movie we have already seen 32 times is beyond boring. It is offensive.